I am a customer or potential customer. How can I contact SOT?
SOT is dedicated to providing our customers with superior customer care. If you have a question, comment or suggestion, we’d love to hear from you. Please feel free to reach us through our contact information below:
956/7 Mehrauli, New Delhi ,110030, India
Monday to Friday : 9:30 am to 6pm
Saturday : 9:30 am to 2pm
How do I place an order?
Orders are accepted through following method:
On the web: Once you are ready to place your order online along with confirmation in mail, visit our site at www.silveroaktrading.com
Via Email: Please email your orders to firstname.lastname@example.org
To process your order as accurately and as quickly as possible,SOT does not generally accept phone orders. In the event you are unable to submit your order via e-mail or online, please contact our Customer Care Department at +91- 9811466488 or +91-11-26644547 and we will be happy to assist you.
How long does it take to receive my order?
Regular orders are processed and shipped within 2 weeks. Customise orders & Particular specifications generally takes 3-4 weeks.
What shipping method does SOT use?
SOT delivers its orders through its logistics team based on the mode best suited.
What are my payment options?
SOT accepts INTERNET BANKING, Cash against documents. Please note: Bank charges processing fee bear by clients.
Can you help me with a customise order ?
We welcome the opportunity to help you with your special order! Please email us at email@example.com to discuss details.
What do I do with damaged or missing products?
All claims for damaged or missing products must be filed with SOT within 1 business day of delivery of your order. Please contact our Customer Care department at +91- 9811466488 or firstname.lastname@example.org to file a claim. SOT is not responsible for missing packages resulting from errors made by the shipping carrier, but we will be happy to assist you in filing your claim.
How do I change or cancel my order?
You may change or cancel your order at no additional cost as long as the order has not been processed. Please contact Customer Care at +91-9811466488 or email@example.com for specific inquiries.
SOT Security & Privacy Policies
SOT is committed to protecting the privacy of our customers. SOT greatly respects our customers and their privacy.
How does SOT use my personal information?
All information we collect through our website is used only within SOT and is not shared. We use your contact information to get in touch with you regarding your order or other valuable SOT information. Financial information will be used only for order billing purposes. No information provided to SOT is ever shared with outside sources.